Last updated: October 7, 2025
These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.
Suomen Pehmeä Ikkuna Oy (Business ID 1715613-2, Teollisuustie 10, 54800 Savitaipale, Finland) sells Pikkuna-branded products to private individuals and companies primarily in the European region. Orders placed through the online store (pikkuna.fi) are subject to these terms and the legislation in force at the time. We reserve the right to update these terms with reasonable notice. Changes will be posted on this page with an updated "Last updated" date, and will not affect orders already confirmed. Your continued use of our website after changes are posted constitutes your acceptance of such changes.
If these terms conflict with mandatory consumer rights legislation, the Finnish Consumer Protection Act (for consumers) or the Finnish Sale of Goods Act (for businesses) shall take precedence.
Suomen Pehmeä Ikkuna Oy is not responsible for delays, product defects, or other issues caused by force majeure or other circumstances beyond Suomen Pehmeä Ikkuna Oy's control. In these situations, Suomen Pehmeä Ikkuna Oy will strive to serve the customer to the best possible extent.
Prices listed include VAT for EU deliveries. Non-EU orders exclude VAT; customers are responsible for customs duties and taxes.
Delivery and handling charges are detailed separately during checkout and in the order confirmation.
In case of obvious pricing errors (e.g., products listed at a fraction of their normal price due to technical errors), we reserve the right to cancel the order and provide a full refund within three (3) business days of identifying the error. We will notify you promptly if such an error occurs.
Discount codes generally apply to product prices, not delivery costs, and must be entered during checkout. Codes cannot be applied retrospectively or combined.
Payments are processed securely via available methods including online banking, cards, invoices, or installments.
Customers unable to use online methods can place orders via customer service and pay by pre-invoice.
EU consumers have the right to withdraw from the purchase within 14 calendar days of receiving the product without providing any reason, in accordance with EU Consumer Rights Directive 2011/83/EU.
This right does not apply to custom-made products manufactured according to customer specifications (Article 16(c) of Directive 2011/83/EU), which cannot be returned or exchanged unless defective.
To exercise the right of withdrawal for non-custom products, please contact us at info@pikkuna.fi within 14 days of receiving your order. The product must be returned in its original condition and packaging. Return shipping costs are borne by the customer unless the product is defective.
Disputes should first be resolved through negotiation. Unresolved disputes shall be handled by the District Court of Helsinki or, for consumer customers, by the local district court or Consumer Disputes Board following Consumer Advisory Services.
EU consumers can also use the European Commission's Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr.
Customer personal data is processed in accordance with EU General Data Protection Regulation (GDPR) and applicable data protection legislation. This includes information about the purposes of processing, legal basis, retention periods, and your rights as a data subject (including rights of access, rectification, erasure, and data portability).
For detailed information about how we process your personal data, please refer to our Privacy Policy.
The online store uses cookies to improve functionality and user experience. For more information, please see our Cookie Policy.
Terms are valid until further notice. Changes apply only to orders placed after the changes are made. The latest version is always available on https://pikkuna.fi/terms/.
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Suomen Pehmeä Ikkuna Oy and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or otherwise use any content from this website without our prior written consent.
To the maximum extent permitted by law, Suomen Pehmeä Ikkuna Oy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
Our liability for any claim related to our products or services shall not exceed the amount you paid for the specific product or service giving rise to the claim.
This limitation of liability does not apply to liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including mandatory consumer rights under EU and Finnish legislation.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, and governmental actions.
In such cases, we will make reasonable efforts to notify you of the delay and to resume performance as soon as possible.
We reserve the right to modify these Terms at any time. We will update the "Last updated" date at the top of these Terms when we make changes.
Your continued use of our website after any changes to these Terms constitutes your acceptance of such changes.
It is your responsibility to review these Terms periodically for any changes.
These Terms shall be governed by and construed in accordance with the laws of Finland, without regard to its conflict of law provisions.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Finland.
In addition to the rights set out in these Terms, customers in certain jurisdictions have additional consumer rights under local legislation:
UK customers are protected by the Consumer Rights Act 2015:
Norwegian customers are protected by the Consumer Purchase Act (Forbrukerkjøpsloven):
Canadian customers are protected under provincial consumer protection legislation (varying by province):
US customers are protected under federal and state consumer protection laws:
Japanese customers are protected under the Act on Specified Commercial Transactions (特定商取引法):
Suomen Pehmeä Ikkuna Oy thanks you for your trust and wishes you successful shopping experiences at pikkuna.fi!
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