How your technical drawings are approved depends on whether your order includes any special instructions or custom modifications.
Standard Orders (No Comments or Special Requests)
If your order contains only standard options—dimensions, film type, mounting method, door placement—without any additional comments or notes in the special instructions field, your technical drawings are considered approved at the moment of payment. Once payment is confirmed, your order automatically enters our production queue without any additional review or approval steps. This streamlined process allows us to begin manufacturing your custom Pikkuna immediately, keeping delivery times as short as possible.
Orders with Comments or Special Requests
If you've added any comments, notes, or special instructions to your order—such as requests for custom cutouts, non-standard shapes, specific placement adjustments, or any other modifications—your order follows a different approval workflow. After payment, your order is routed to our customer service team for manual review. Our specialists carefully examine your order details, technical drawings, and your comments to understand exactly what you need.
The Custom Drawing Approval Process
Based on your instructions, our team updates your technical drawings to incorporate the requested modifications—whether that's adding cutouts for pipes or posts, adjusting edge positions, or implementing other custom elements. Once the revised drawings are ready, we'll send you an email with a link to review and approve the updated technical drawings. Please check your inbox (and spam folder) for this approval request. You'll be able to see exactly how your custom modifications have been incorporated into the final design.
Final Approval and Production
Your order enters production only after you've reviewed and accepted the updated drawings through the approval link. This extra step ensures that custom orders are manufactured exactly according to your specifications, with no misunderstandings about special requirements. We recommend responding to drawing approval requests promptly to avoid delays in your delivery timeline—your production slot is reserved once you approve the drawings.
What is Pikkuna?
How do I order Pikkuna?
What film options are available?
What mounting options are available?
How does Pikkuna enhance my outdoor space?
Is Pikkuna double-sided?
How far should a grill be from Pikkuna?
Is it possible to pick up my order from production in Savitaipale?
Why can't you ship my order immediately?
Will my Pikkuna or Pikkuroof have welding seams?
Enter your order number and email to check the current status