SUOMEN PEHMEÄ IKKUNA OY — TERMS AND CONDITIONS

Updated 26.3.2025

1. General

Suomen Pehmeä Ikkuna Oy (Business ID 1715613-2, Teollisuustie 10, 54800 Savitaipale, Finland) sells Pikkuna-branded products to private individuals and companies primarily in the European region. Orders placed through the online store (pikkuna.fi) are subject to these terms and the legislation in force at the time. We reserve the right to change the terms and prices without prior notice. However, changes will not affect orders already confirmed.

If these terms conflict with mandatory consumer rights legislation, the Finnish Consumer Protection Act (for consumers) or the Finnish Sale of Goods Act (for businesses) shall take precedence.

Pikkuna.fi is not responsible for delays, product defects, or other issues caused by force majeure or other circumstances beyond Pikkuna.fi's control. In these situations, Pikkuna.fi will strive to serve the customer to the best possible extent.

2. Product Availability and Delays

Pikkuna.fi strives to maintain accurate availability information but does not guarantee continuous availability.

If delivery is delayed, Pikkuna.fi will promptly notify the customer and provide a revised estimated delivery date.

If a product is permanently unavailable, Pikkuna.fi will issue a full refund.

3. Placing an Order

Orders placed online or confirmed in writing (email) are binding.

Customers must verify order details carefully before confirmation.

An order confirmation and related product drawings are sent by email and must be checked by the customer within two (2) weeks.

Pikkuna.fi reserves the right to refuse orders based on technical limitations or product availability.

Customers are responsible for providing accurate contact information and order details.

4. Custom-Made Products

Customers must provide accurate measurements, color selections, and specifications when placing orders.

Product drawings must be approved by customers within two (2) weeks. Orders will proceed based on provided details if approval is not received.

Requested changes after order confirmation may incur additional charges or might not be feasible.

Custom-made products cannot be returned or exchanged, except in cases of product defects.

5. Prices and Payment

Prices listed include VAT for EU deliveries. Non-EU orders exclude VAT; customers are responsible for customs duties and taxes.

Delivery and handling charges are detailed separately during checkout and in the order confirmation.

Pricing Errors

Obvious pricing errors may result in order cancellation by Pikkuna.fi.

Discount Codes

Discount codes generally apply to product prices, not delivery costs, and must be entered during checkout. Codes cannot be applied retrospectively or combined.

Payment Methods

Payments are processed securely via available methods including online banking, cards, invoices, or installments.

Customers unable to use online methods can place orders via customer service and pay by pre-invoice.

6. Delivery and Product Availability

Deliveries are primarily within Europe, excluding poste restante addresses.

Deliveries are made to locations accessible by standard delivery vehicles or to designated pickup points. Customers will be contacted before delivery.

Uncollected or refused deliveries will incur return costs charged to the customer.

Pikkuna.fi is responsible for the products until they reach the designated pick-up location.

7. Inspection, Complaints, and Warranty

Customers must inspect products upon delivery and note any transportation damages immediately.

Defective products must be reported to Pikkuna.fi without delay. Pikkuna.fi reserves the right to repair or replace defective products.

Products carry a two (2)-year warranty. Customers must follow provided usage and maintenance instructions.

8. Returns and Refunds

Custom-made products cannot be returned or exchanged unless defective. Installation implies customer acceptance.

Failure to collect a product does not cancel the order; costs incurred will be charged to the customer.

9. Dispute Resolution

Disputes should first be resolved through negotiation. Unresolved disputes shall be handled by the District Court of Helsinki or, for consumer customers, by the local district court or Consumer Disputes Board following Consumer Advisory Services.

10. Personal Data and Cookies

Customer personal data is processed according to applicable data protection legislation.

The online store uses cookies to improve functionality and user experience.

11. Validity

Terms are valid until further notice. Changes apply only to orders placed after the changes are made. The latest version is always available on pikkuna.fi.

12. Summary

Carefully read these terms before ordering.

Provide accurate information.

Confirmed orders create payment obligations.

Complaints and disputes should primarily be settled through negotiation.

Suomen Pehmeä Ikkuna Oy thanks you for your trust and wishes you successful shopping experiences at Pikkuna.fi!

Previous version of the website: old.pikkuna.fi