Last updated: March 17, 2023
These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.
Suomen Pehmeä Ikkuna Oy (Business ID 1715613-2, Teollisuustie 10, 54800 Savitaipale, Finland) sells Pikkuna-branded products to private individuals and companies primarily in the European region. Orders placed through the online store (pikkuna.fi) are subject to these terms and the legislation in force at the time. We reserve the right to change the terms and prices without prior notice. However, changes will not affect orders already confirmed.
If these terms conflict with mandatory consumer rights legislation, the Finnish Consumer Protection Act (for consumers) or the Finnish Sale of Goods Act (for businesses) shall take precedence.
Pikkuna.fi is not responsible for delays, product defects, or other issues caused by force majeure or other circumstances beyond Pikkuna.fi's control. In these situations, Pikkuna.fi will strive to serve the customer to the best possible extent.
Pikkuna.fi strives to maintain accurate availability information but does not guarantee continuous availability.
If delivery is delayed, Pikkuna.fi will promptly notify the customer and provide a revised estimated delivery date.
If a product is permanently unavailable, Pikkuna.fi will issue a full refund.
Orders placed online or confirmed in writing (email) are binding.
Customers must verify order details carefully before confirmation.
An order confirmation and related product drawings are sent by email and must be checked by the customer within two (2) weeks.
Pikkuna.fi reserves the right to refuse orders based on technical limitations or product availability.
Customers are responsible for providing accurate contact information and order details.
Customers must provide accurate measurements, color selections, and specifications when placing orders.
Product drawings must be approved by customers within two (2) weeks. Orders will proceed based on provided details if approval is not received.
Requested changes after order confirmation may incur additional charges or might not be feasible.
Custom-made products cannot be returned or exchanged, except in cases of product defects.
Prices listed include VAT for EU deliveries. Non-EU orders exclude VAT; customers are responsible for customs duties and taxes.
Delivery and handling charges are detailed separately during checkout and in the order confirmation.
Obvious pricing errors may result in order cancellation by Pikkuna.fi.
Discount codes generally apply to product prices, not delivery costs, and must be entered during checkout. Codes cannot be applied retrospectively or combined.
Payments are processed securely via available methods including online banking, cards, invoices, or installments.
Customers unable to use online methods can place orders via customer service and pay by pre-invoice.
Deliveries are primarily within Europe, excluding poste restante addresses.
Deliveries are made to locations accessible by standard delivery vehicles or to designated pickup points. Customers will be contacted before delivery.
Uncollected or refused deliveries will incur return costs charged to the customer.
Pikkuna.fi is responsible for the products until they reach the designated pick-up location.
Customers must inspect products upon delivery and note any transportation damages immediately.
Defective products must be reported to Pikkuna.fi without delay. Pikkuna.fi reserves the right to repair or replace defective products.
Products carry a two (2)-year warranty. Customers must follow provided usage and maintenance instructions.
Custom-made products cannot be returned or exchanged unless defective. Installation implies customer acceptance.
Failure to collect a product does not cancel the order; costs incurred will be charged to the customer.
Disputes should first be resolved through negotiation. Unresolved disputes shall be handled by the District Court of Helsinki or, for consumer customers, by the local district court or Consumer Disputes Board following Consumer Advisory Services.
Customer personal data is processed according to applicable data protection legislation.
The online store uses cookies to improve functionality and user experience.
Terms are valid until further notice. Changes apply only to orders placed after the changes are made. The latest version is always available on pikkuna.fi.
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Suomen Pehmeä Ikkuna Oy and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or otherwise use any content from this website without our prior written consent.
To the maximum extent permitted by law, Suomen Pehmeä Ikkuna Oy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
Our liability for any claim related to our products or services shall not exceed the amount you paid for the specific product or service giving rise to the claim.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, and governmental actions.
In such cases, we will make reasonable efforts to notify you of the delay and to resume performance as soon as possible.
We reserve the right to modify these Terms at any time. We will update the “Last updated” date at the top of these Terms when we make changes.
Your continued use of our website after any changes to these Terms constitutes your acceptance of such changes.
It is your responsibility to review these Terms periodically for any changes.
These Terms shall be governed by and construed in accordance with the laws of Finland, without regard to its conflict of law provisions.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Finland.
Carefully read these terms before ordering.
Provide accurate information.
Confirmed orders create payment obligations.
Complaints and disputes should primarily be settled through negotiation.
Suomen Pehmeä Ikkuna Oy thanks you for your trust and wishes you successful shopping experiences at Pikkuna.fi!